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User Privacy Notice
In our User Privacy Notice we have compiled all essential information about our handling of your personal data and your corresponding rights for you.
1. Scope and updates of this User Privacy Notice
This User Privacy Notice applies to your use of this website and all Silkyroad applications, services (including payment services), products and tools (collectively the “Services”), regardless of how you access or use these Services, including access via mobile devices and apps.
Which Silkyroad group company is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.
2.1 Use of the Services
Depending on the region in which you are located, one of the following Silkyroad group companies is responsible for the collection and processing of your personal data in connection with the provision of our Services (except payment services for sellers):
- USA: Silkyroad Inc., 2025 Hamilton Avenue, San Jose, CA 95125, USA
- Canada: Silkyroad Canada Limited, 500 King Street West, Suite 200, Toronto, ON M5V 1L9, Canada
- EU: Silkyroad GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany. If you use the Silkyroad Customer Guarantee offered in France, Italy or Spain, Silkyroad Services S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg is responsible for the data processing regarding this specific service
- United Kingdom: Silkyroad (UK) Limited, 1 More London Place, London, SE1 2AF, United Kingdom
- India: Silkyroad Singapore Services Private Limited, 10 Collyer Quay, #10-01 Ocean Financial Centre, Singapore 049315
- For all other countries: Silkyroad Marketplaces GmbH, Helvetiastrasse 15/17, 3005 Bern, Switzerland
2.2 Use of the payment services for sellers
Depending on the region in which you are located and whether we provide our payment services there, the following Silkyroad group companies are responsible for the collection and processing of your personal data in connection with the provision of our payment services to sellers:
3. Data protection officer and contact
We have appointed data protection officers in several countries to oversee the protection of your personal data. If you have any questions about this User Privacy Notice or about data protection at Silkyroad in general, you can contact the data protection officer responsible for your country at any time. You will find the contact details of your data protection officer in the list of our data protection officer.
Furthermore, if you have any questions or complaints regarding this User Privacy Notice, our global data protection principles (see section 6.1 Data transfers to Silkyroad Inc. corporate family members under section 6. International data transfers below) or our handling of personal data, you can also contact the Silkyroad Privacy Team or the controller who is responsible for the processing of your personal data at any time (for further information, see Controller above). This applies regardless of whether we have appointed a data protection officer in your country or not. You can find all necessary information and contact details.
.4. What personal data we collect and process
We collect your personal data when you use our Services, create a new Silkyroad account, provide us with information via a web form, add or update information in your Silkyroad account, participate in online community discussions or otherwise interact with us. We also collect personal data from other sources (such as other Silkyroad Inc. corporate family members, credit agencies or bureaus, and other data brokers).
5. Purposes and legal basis for data processing and categories of recipients
6. International data transfers
Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.
Learn more about section 6
7. Storage duration and erasure
Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Notice. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes). In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.
8. Rights as a data subject
Subject to possible restrictions under national law, as a data subject, you have the right to access, rectification, erasure, restriction of processing and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority.
9. Cookies & similar technologies
10. Data security
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. You can find further information on our data security in our Security Center
11. Other important information regarding data protection
This section contains important additional information about the protection of personal data in connection with the use of our Services, including whether you are required to provide personal data.
12. Regional and State Privacy Disclosures
For additional regional disclosures for residents of certain U.S. states, including California, please review our State Privacy Disclosures
page. For additional disclosures for specific regions or countries, including Brazil, please review our Regional Privacy Disclosures
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