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A Deal Is A Deal And we'll Make Sure It Stays that way.

Browse and buy feeling safe. Whatever you’re buying—large or small, new or refurbished—Silky Road offers many ways to ensure you get exactly what you want.

 

Look for vendors with Money Back Guaranteed Badges

Our Silky Road Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage.

It’s automatic and covers your purchase price plus original shipping on eligible purchases.  Just Find the sellers with Money Back Guaranteed badges.

Get the item you ordered or your money back—it’s that simple.

Contact Your Seller

If an item hasn’t arrived or isn’t as described, go to My Account, select the item in your purchase history, and reach out to your seller.

Not resolved? Let us know.

If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us.

We’ll get your money back quickly

You can count on hearing from us within 48 hours.

*In order to be protected by silky road Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Certain transactions and article types such as digital content, giftcards, coupons or vouchers are not covered. Seller must have Money Back Guaranteed badge.

Need to Return an Item?

It’s easy to do on Silky Road

Whatever you’re looking for, millions of items on Silky Road are returnable. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return.

1 - Start Your Return

Select the item you want to return in your purchase history on My Account

2 - Ship the Item Back

If the seller asks, send the item back as soon as possible using their preferred return method.

3 - Receive Your Refund

If the seller doesn’t refund your money, ask eBay to step in and help.

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