Best-in-Class Support Available Every Hour of Every Day

Expert problem solving for everyone, and an even closer partnership with Advanced and Premium Support add-ons

24/7/365 Live Chat

Ask us for help and guidance when using the Phluit Platform, any time. Our growing team of highly-trained experts is always available.

Online Ticketing

Track more complex queries or issues online as we work on them. Our Support Team can create tickets on your behalf, or you can submit your own.

Enhanced SLAs

Advanced Support doubles your Live Chat access and cuts online tickets response times to 3 hours (normal priority) or 30 mins (high). Premium SLAs are even slicker.

Server Customization

Ask us to deploy PHP or other custom packages, help with caching configurations, or make server configuration changes.

Phone Access

With the Premium Support add-on you and your team can call and speak directly with a Senior Support Engineer in person, any time.

App-level Issues

Plug-in or theme troubleshooting, investigation of server errors, help with your database or email add-on, and performance optimization.

Proactive Monitoring

We will inform you and start investigating if your server or stack is down. Powerful application monitoring tools are built into the Platform as well.

Close Partnership

With the Premium Support add-on, we work as an extension of your in-house team. We’re always on Slack, or you can call us any time.

Fast Response Times

Premium Support lifts you out of the web-based online chat and opens up a private Slack channel with our Senior Support Engineers.